5-Day Saddle Trial Terms
The Saddle Barn offers 5-day trials on all saddles for UK Mainland customers.
Trial Period
Your 5-day trial begins on the day you receive your saddle and includes weekends and public holidays.
Saddle Fitting
We strongly recommend arranging a fitting with a qualified saddle fitter during your trial to ensure the saddle is suitable and fit for purpose.
It is your responsibility to schedule this fitting within the 5-day trial period.
Please note: The Saddle Barn is not liable for any fitting-related costs.
If the Saddle Isn’t Suitable
If you decide the saddle is not right for you, you must notify The Saddle Barn by the 5th day of your trial.
The saddle must be returned by day 6. A late fee of £3 per day will apply from day 7, up to a maximum of 14 days from the delivery date.
Saddles cannot be returned after 14 days.
Return address:-
Witherslack Hall Farm, Grange-Over-Sands, Witherslack, CUMBRIA. LA11 6SD
Refunds
Once your saddle is received and inspected, your refund will be processed within 3 working days. Please allow an additional 3–5 days for the refund to appear in your bank account.
Postage
A postage fee is charged to deliver the saddle(s) to you.
This delivery charge is non-refundable, including any optional upgrades such as Saturday delivery.
When returning your saddle, please remove the old address label before the courier collects the parcel.
Liability & Care
You are responsible for the saddle while it is in your possession. Please handle it with care.
Any damage may result in a deduction from your refund.
If we do not hear from you by day 6 after delivery, we will assume you are happy with your purchase and the sale will be considered final.
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Trialling a Used Saddle
Used saddles may be tried on, but use should be limited to keep them in good condition.
• Attach stirrup leathers underneath the flap to avoid marking.
• Saddles can be kept for up to 5 days, but we ask that you limit use to short trials to prevent wear or deterioration.
